Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What is your shipping policy for international orders?
Artemis Outdoor ships worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I process a return or exchange?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label and start your exchange.
Are your materials sustainably sourced?
Yes, we prioritize environmental responsibility. 80% of our current collection is made from recycled polyester and organic cotton, and we are committed to reaching 100% sustainability by 2025.
How should I care for my technical outdoor apparel?
To maintain the integrity of waterproof coatings and technical fabrics, we recommend machine washing on a cold, gentle cycle with mild detergent and hanging to dry. Avoid fabric softeners.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer a warranty on your performance gear?
Absolutely. All Artemis Outdoor products are backed by a one-year limited warranty against manufacturing defects in materials and workmanship.